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FAQs - Customer Services


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FAQs - Delivery and Returns


What parts of the U.K. do you deliver to?
We deliver to all of the mainland UK; England, Wales and Scotland. We can also deliver to the Highlands, Islands and Northern Ireland. (Extra delivery charges apply and the Islands, N.I and some ...

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FAQs - Purchasing


How do I work out how many packs of flooring I need?
Every single wood flooring product detail page has a wood flooring calculator which can tell you how many packs you require and can be adjusted to include a wastage allowance.
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FAQs - Other


Environment
Is your flooring environmentally friendly?
Yes.All of our wood flooring is Forest Stewardship Council (FSC) certified, or is from sustainable resources.
Services
Do you offer a wood floor fi...

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FAQs - Info and Advice


What happens if I can’t find what I am looking for?
Please call us on 0845 602 1781 for assistance. If the item you require is not on our web site then we offer a free wood floor product sourcing service.
Do you offer free e...

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